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General Topics
ServerProvider offers 30 days money back guarantee.
ServerProvider will also never share your personal information with any third parties.
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Where is ServerProvider.Com data center located?
Our legal address is 121 North State College Blvd, Suite 9A Anaheim, CA 92806 USA and our data center is located in SanDiego California. 9340 Hazard Way Suite B3 San Diego, CA 92123 U.S.A.
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How long have you been in business? We have been in business since March 17th 1997.
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Is your support line really 24/7/365?
Yes we offer 24/7/365 tech support. Our tech staff offer 13hours/day ICQ support as well as 24/7/365 support via our Toll free line at 1888992host.
Our tech support consists of 4 techs, 2 performing hardware tasks and 2 performing system administration. |
Can ServerProvider.com restore my lost files from a backup?
If you need files restored from a backup please send an e-mail to tech@ServerProvider.com with the following
information:
1) domain name, or sub-domain name
2) date to base file restoration (specify "CURRENT" if the most recent copies are needed)
3) specify file name(s) or "ALL"
Please note that there is a minimum $15 restoration fee.
Nightly backups are performed on all user files so ServerProvider.com should be able to retrieve your files,
however, we cannot make any guarantee. It's a good idea to keep a backup of your own. |
Are GD and ImageMagick installed on your servers? Yes they are. If you need any specific modules installed simply email tech@ServerProvider.com with the module name and the url to download the module. Also send your domain name, username and password and it will be taken care of a.s.a.p by our technical staff. |
Do you perform script installations?
We we do. Our programmers can assist you with script installations and we do provide custom programming as well. Our rates for script installations is $35/hour. As for custom programming, depending on the project we charge $45/hour. If you are interested contact admin@ServerProvider.com |
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